Terms & Conditions

Syncify Integration Platform

1. Introduction

These Terms & Conditions (“Terms”) govern the use of the Syncify Integrations Platform (“Service”), provided by Syncify AB (“Syncify”, “we”, “us”, “our”), org. no. 556987-2905, Sweden.

By activating, installing, or using the Service, the customer (“Customer”, “you”) agrees to be legally bound by these Terms.

These Terms apply regardless of which business systems the Customer connects to the Service (“Connected Systems”). The functionality and information flow depend on the Customer’s configuration and available features in the Connected Systems.

2. Scope of the Service

The Service enables synchronization, data exchange, and automation between selected Connected Systems.
Typical synchronization categories include (but are not limited to):

  • Customers & contacts
  • Orders & quotes
  • Invoices & payments
  • Products & articles
  • Commercial and transactional data

The exact features available may vary depending on the Customer’s subscription, technical limitations of Connected Systems, and marketplace rules.

Syncify does not guarantee compatibility with specific third-party platforms unless explicitly stated in writing.

3. Customer Responsibilities

The Customer agrees to:

  • Ensure valid licenses, API access, and user permissions in all Connected Systems.
  • Provide accurate configuration information.
  • Maintain secure handling of API keys and authentication credentials.
  • Ensure that the data transferred to Syncify is lawful and compliant with GDPR and applicable regulations.
  • Immediately notify Syncify of any unauthorized access, discovered security issues, or misconfigurations.

The Customer is solely responsible for the integrity, correctness, and legality of the data transferred through the Service.

4. Syncify Responsibilities

Syncify shall:

  • Provide the Service in a secure, stable, and professional manner.
  • Handle data exclusively in accordance with the Customer’s documented instructions.
  • Maintain appropriate technical and organizational security measures.
  • Perform logging, monitoring, and error handling as required to deliver the Service.

Syncify does not modify, enrich, or interpret Customer data beyond the Service’s technical functionality.

5. Logs, Monitoring & Troubleshooting

To ensure operational reliability and support, Syncify maintains technical logs, including:

  • API request and response metadata
  • Synchronization events
  • Time stamps and error traces

Logs may contain personal data and are retained for 30–180 days depending on service tier, unless otherwise contractually agreed.

Logs are used only for:

  • Diagnostics
  • Error handling
  • Security
  • Performance monitoring

6. Support & Service Levels

The Customer may access support according to Syncify’s published Service Level Agreement (SLA).

Syncify is not responsible for service interruptions caused by:

  • Errors or downtime in Connected Systems
  • Changes in third-party APIs
  • Customer misconfiguration
  • Network or infrastructure failures outside Syncify’s control

Syncify may temporarily suspend the Service for maintenance or security reasons; such interruptions will be minimized.

7. Data Protection & GDPR

The Customer is the data controller and Syncify is the data processor.

Processing of personal data is governed by:

  • These Terms
  • The Privacy Policy for Syncify Integrations Platform
  • The Data Processing Agreement (DPA) between the parties
  • Applicable EU and Swedish data protection laws

Syncify processes Customer data solely:

  • To provide the Service
  • For security, monitoring, and troubleshooting
  • According to documented Customer instructions

Syncify does not use Customer data for marketing or profiling.

8. Security

Syncify implements appropriate safeguards, including:

  • Encryption in transit (TLS)
  • Encrypted storage of credentials
  • Access control and least-privilege principles
  • Continuous system monitoring
  • Regular patching and vulnerability mitigation

Security measures are updated continuously in alignment with industry standards.

9. Intellectual Property Rights

All rights to the Service, including software, documentation, and trademarks, remain the exclusive property of Syncify.

The Customer receives a non-exclusive, non-transferable, revocable right to use the Service according to these Terms.

The Customer retains ownership of all data processed through the Service.

10. Fees & Billing

Fees for the Service follow:

  • Marketplace pricing (if applicable), or
  • Direct agreement between Syncify and the Customer

Syncify reserves the right to adjust pricing with 30 days’ notice, unless otherwise governed by marketplace rules.

11. Limitations of Liability

To the maximum extent permitted by law:

  • Syncify is not liable for indirect or consequential damages, loss of profits, data loss, or business interruption.
  • Syncify is not responsible for incorrect or missing data due to limitations or behavior in Connected Systems.
  • Syncify’s total liability is limited to the fees paid by the Customer during the last 12 months prior to the incident.

Nothing in these Terms limits liability in cases of gross negligence, willful misconduct, or mandatory statutory responsibility.

12. Term & Termination

These Terms apply from the moment the Customer activates or uses the Service.

The Customer may terminate the Service:

  • Through the marketplace where the integration is installed, or
  • By written notice to Syncify when using a direct contract

Syncify may terminate or suspend access:

  • Upon breach of these Terms
  • Upon unpaid fees
  • If required to comply with legal obligations

Data contained in logs or cached integrations is deleted automatically after retention periods.

13. Changes to the Service or Terms

Syncify may update the Service or these Terms at any time to reflect:

  • Technical improvements
  • Changes in law
  • Marketplace requirements
  • Security needs

The latest version of the Terms is always available on Syncify’s website.

14. Governing Law & Disputes

These Terms are governed by Swedish law, without regard to conflict of law principles.

Any disputes that cannot be resolved amicably shall be settled by Göteborg District Court as the court of first instance.

15. Contact Information

Syncify AB
Org. No. 556987-2905
Gothenburg, Sweden
Email: support@syncify.se
Website: https://syncify.se